#Ariel rider grizzly professional#
I did have everything labeled and again was straight forward I had a professional there and when bike was turned on there was no error code. the email said installation was easy only a possibility of two cords hooked up wrong. you seem to think my dad isn't professional but I ask again why, he has 40 years experience, he still seems like only one who knows why bike failed, your staff is clueless, are they professional? and it failed because of rear hubbed motor but the technical jargon is over mine, and ARIEL staff head it seems. so mixer will be in same spot for all pics. I am rejecting this response because This is pic of first bike nothing has been disconnected where is the mixer? also you denied my request for an upgraded bike and I got a direct replacement. Im afraid this is where this case closes. However, due to the unforeseen circumstances of a facility flood followed by a theft (which also had your Ebike stolen from our facilities), weve offered you a refund amount which deducted the wear and tear, or replacement option.Īnd youve selected and received a new replacement bike, a set of tires as you had different tires installed on your Ebike. Please note that what youve faced where the faulty installation of the controller is NOT something that is covered under warranty. Knowing this you kindly dropped off your bike at our facility in mid-September, and on September 22nd the cost was communicated to you. Weve communicated to you that this mistake is NOT covered under warranty. Youve ridden the bike for about 2 weeks and had another minor issue issue with your bike which was addressed by our team and the warranty is honored for that instance. Youve selected replacement, it was delivered to your door assembled. However, a refund option was provided, and a replacement option was provided. The point were trying to make is, we understand youre frustrated. As your electrician's father or the paid technician who replaced your controllers may have told you, in order to use 2 batteries simultaneously you need a battery balancer/mixer. Regarding your question about the balancers, if you kindly follow the power cables (as your bike was replaced with an upgrade), youll find the balancer in the housing of the rear battery, inside the sealed part.Īnd in the instructional video, were also recommending paying an attention to these cables and marking them before you disconnect anything. I took the bike to road, throttling with back tire, once on road I tried pedal assist which still didn't work. We turned bike on, there were no error codes. I installed the controllers, using the recommended video it was very straight forward and simple, only two pin connectors could be mixed up, myself and my father checked everything was hooked up correctly. However, in your email on July 25th, 2022 to us you clearly said: Today the aforementioned paid professional is your father. I paid to have it replaced by a professional, who warned me how dangerous it was User errors/mistakes can happen and were happy to assist.Īdditionally, in your previous complaint yesterday, you mentioned below:
Please note that controllers themselves do not have anything that can actually catch fire inside the way youve described.Īnd your batteries are completely healthy as youve brought your bike to our facility for repairs after this incident. Youve had an issue with your controllers.Īfter this point, due to you attaching the controller to your bike (youve reverse-attached the power cables), and admitting the mistake as in the email, the controllers were melted. I apologize if anything sounded like were attempting to deny any issues here.
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